What You Will Get with the SMScrm.me Solution
SMSCRM.me has 3 aspects to the solution, an Android App that's installed on your Android phone, and displays every SMS that's sent to your phone number to your dashboards. A Management Portal, and Operator Portal which can be accessed from any desktop or tablet browser for customer relationship communication.
Operator CRM Portal
Operators will be able to view and respond to incoming SMS messages, build customer profiles, mark messages as complete, flag as spam, and forward entire conversations to 3rd party XML/ADF based CRM softwares. Operators can also filter their messages from other operators, choose from canned messages, receive after hours notifications of pending SMS messages, but are unable to delete SMS conversations.
Mobile App or VOIP Connection
SMSCRM has a dedicated communicator app or VOIP network which text enables your existing business phone number, this app, or a direction connection of your phone number to our VOIP network will processes SMS messages to and from your the SMSCRM.me webbased relationship management portals with your customers around the world.
Management Owner CRM Portal
Manager level access can add, remove operators, create canned messages, create email receipients which operators can forward conversations to, search operator specific commnications, delete messages, view detailed analytics of operator behaviour, also has access to our TV analytics page, data exports and more to give management a birds eye view of their critial customer communications.
Offer Quick, Easy Customer Service via SMS
With SMScrm.me technology, you can offer richer customer relationship experiences over your existing business phone number.
Analytics Live on TV. Display Incoming, Unanswered SMS Messages on a TV Screen in your Operator Center, as well as operator statistics to engagement friendly competition amongst team members.
SMScrm.me is ready made for TVs, and war room tactics, dynamically displays content from your customer and staff communciations plus more.Learn More
Mobile First. Never lose your potential customer, communicating via SMS assures an increase in your lead to sales conversations.
- Increase Sales with new, convienent communication.
- Customers SMS when with family, watching a TV show, or at work.
- Scale from single operator to hundreds of operators.
- Detailed Analytics and search to track customer behiavour.
There's no doubt customer relationships are always changing, SMS is the norm for communication, why aren't you serving and selling using text messaging? Well, now you can, quickly and for a low cost.Learn More